- Shipping & Returns
Shipping & Returns
When will your order be processed?
Tracking your order
Problems with your order
When will your order be processed?
Most orders placed before 9:00AM Pacific Standard Time, Monday through Friday will begin processing the day you order. If you place an order on a holiday, a Saturday or Sunday, or after 9:00AM PST on a regular business day, your order will begin processing the following business day.
All orders are shipped from California. We try our best to make sure your orders are shipped in a timely manner. Your order delivery method is determined based on the weight of your order.
Our standard shipping method is ground shipping. Packages with a value higher than $50.00 or being shipped to a business address may require signature confirmation. Delivery location and shipping speeds cannot be changed once an item is in transit.
All orders will be shipped pending credit approval. Customer support may contact customers for additional information if required. Most orders ship out the same or next business day. Then it usually takes an additional 2-5 business days to reach you or the recipient. During the busy holiday season, shipping times may be longer. In the event your order cannot be shipped, you will be contacted immediately by e-mail and informed the reason for the delay. All orders to APOs and MSPs are sent via USPS and may take an additional 10 business days.
Shipping charges vary depending on the shipping method you select. All estimated arrival dates are assuming immediate approval from your credit card's issuing bank. Shipment to outside of the United States will incur additional shipping fees.
BestChessSet.com may substitute different carriers when shipping items. However, your chosen shipping method will always be equivalent to or faster than your chosen method. For example, if you chose UPS 2 Day Shipping, then Fedex 2 Day shipping or USPS Overnight Shipping may be substituted, but a slower shipping method such as Fedex Ground would not be substituted.
The buyer is responsible for all customs, taxes, and duties. A 20% restocking fee and shipping is non-refundable for shipments that are refused.
USPS Parcel Post : approx. 5-7 business days
USPS Priority Mail : approx. 2-5 business days
Unfortunately, we do not normally offer Overnight or 2nd Day Air anymore because of a large increase in fraud associated with this shipping method.
Tracking your order:
You will receive an email notification the day your order has been shipped with a confirmation of shipment and a tracking number when applicable. This gives you the ability to track your order through the carrier at all times until it reaches you or your recipient's doorstep.
If you'd like to cancel or change an order for any reason, please contact our customer service department using our Contact Us email form and make sure to include your order number. We will do everything we can to accommodate your request. Please bear in mind that our order-fulfillment system is designed to get orders shipped and on their way to our customers quickly and efficiently. As a result, we cannot change or cancel an order once it has already entered the shipping process.
If your order cannot be cancelled and you are unhappy with it, simply return it to BestChessSet.com according to our Return Policy.
BestChessSet.com reserves the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to the proper authorities.
We accept returns or exchanges on our products for up to 30 days from the shipping date. Returns and exchanges will not be accepted after 30 days from the shipping date. There will be a 20% restocking fee on returned items. All returns must arrive in their original packaging and in the original condition for a refund. Items returned not in their original packaging or with missing accessories will not be accepted or may be charged an additional fee for the damaged or missing item(s). Please contact us to coordinate the return shipment of the product as an return authorization (RMA) number is required. We require shipping insurance on all non-damaged products purchased for more than $100 (not including shipping) that are being returned to us. Items damaged in shipment should be sent using the original carrier and must be sent with the original shipping box, product box, the product itself, and all accessories. Please note, except in cases where the wrong item was shipped, all shipping fees and the cost associated with return of the product to us are non-refundable. Please understand that damaged or defective items are the manufacturer's or shipping carrier's fault (we are just the reseller), and since we have to pay the shipping fee of defective items to the manufacturer, we cannot refund the cost of shipping the item back to us. Alternately, you may try returning or exchanging the item with the manufacturer directly.
We will issue a credit to the original credit card for the cost of the item and the sales tax, if applicable. Please allow up to two billing cycles for the credit to appear on the credit card's printed statement.
BestChessSet.com is not responsible for:
1. Products delivered to incorrect addresses supplied by the sender.
2. Unsuccessful deliveries arising from the recipient not being available at time of the delivery at the address supplied by the sender.
3. Problems where delivery is delayed due to sender requiring recipient’s signature upon delivery.
4. Delay in delivery due to act of God.
Problems with your order:
An item is missing : Sometimes because of varying item availability and warehouse locations, you may receive more than one shipment when you place an order with multiple items. We will not charge you extra for split shipments. The invoice you receive with your order will tell you which items have been shipped separately. If you still have questions about items missing from your order, please contact us and one of our Customer Service Representatives will be happy to assist you.
An Order did not arrive : Orders shipped through our Priority and Express shipping options can be tracked on our shipping carriers' web sites. We're sorry, but orders shipped by the Standard Mail option cannot always be tracked door to door. If you still have questions about an order that has not arrived, please contact us and one of our Customer Service Representatives will be happy to assist you.
An Item is Damaged or Defective : We are committed to your total shopping satisfaction. If an item you receive from BestChessSet.com does not meet with your expectations, simply return it to us. Please read our Return Policy. You will be refunded for the cost of the item and the sales tax, if applicable. Processing your return usually takes 2 business days from the day we receive it. The invoice is your sales receipt and must accompany all returns. A Representative will issue a credit to the original credit card for the cost of the item and the sales tax, if applicable.
There is a double charge on your bank/credit card statement : This scenario usually happens when someone uses a debit card to pay for their order, but it can also happen with credit card purchases. When our store contacts a bank or credit card company electronically to verify that funds are available, your bank or credit card company may remove or set aside the necessary funds to cover the order for a period of up to five business days. Occasionally, there is a delay in removing the authorization charge, resulting in two transactions on your statement. We will do everything we can to help you resolve this situation, but unfortunately, banks and credit card companies will not allow us to take care of this for you directly, because we are not the card-holder. As always, please contact our Customer Service department by e-mail or phone and we will take care of any issues to the best of our abilities.
Do you still have questions?
If you still didn't find the answer you were looking for, please use our Contact Us email form and one of our knowledgeable customer service representatives will be happy to help you.