Frequently Asked Questions

Question: Where do you ship your products from?
Answer: We ship our items from California, U.S.A.

Question: How often do you get new products?
Answer: We get new products in all the time. First, we buy a few samples to see if we like it, and if we do, we'll buy a larger quantity and put it on our website.

Question: An item I am interested in is out of stock. When will you get more of this item?
Answer: Chances are, the item will be back in stock within a week or two. However, please let us know if there is an item you want. We might be able to get the shipment in faster.

Question: Do you sell in bulk?
Answer: Yes, we do. We also give discounts for large quantity orders. Please contact us for more details.

Question: How much is shipping?
Answer: We now offer free standard shipping on all of our products to USA (lower 48 states only).

Question: It's been over a week and my product still hasn't arrived. What should I do?
Answer: Sometimes there will be delays caused by the shipping carrier. Please let us know and we'll try to find out what happened to your package. You may also check your package's approximate arrival date through the tracking number we sent you.

Question: I used my credit/debit card to place an order, and two charges from BestChessSet.com appear on my bank statement. It looks like I've been double-charged for my order. Why did this happen?
Answer: This scenario usually happens when someone uses a debit card to pay for their order, but it can also happen with credit card purchases. When our store contacts a bank or credit card company electronically to verify that funds are available, your bank or credit card company may remove or set aside the necessary funds to cover the order for a period of up to five business days. Occasionally, there is a delay in removing the authorization charge, resulting in two transactions on your statement. We will do everything we can to help you resolve this situation, but unfortunately, banks and credit card companies will not allow us to take care of this for you directly, because we are not the cardholder. As always, please contact our Customer Service department by e-mail or phone and we will take care of any issues to the best of our abilities.